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FAQ
Do you have a brick-and-mortar store?
Mika + Co. is an online only store.
What is your return policy?
If you receive an item that you would like to return for a refund, the product must be returned at your expense. Purchases must be returned in the original packaging and must be in new, unused condition. For all returns to be processed, it has to be returned within 30 days of receipt, if it's past the 30th day we will charge a restocking fee of 15% from the total order. Please note, that food and intimates are non-refundable.
What are your payment options?
We take payments through Tilopay. All major credit cards are accepted.
Where do you ship?
We currently ship within Bermuda and to the United States and Canada. We hope to expand to more countries in the near future.
What is your delivery / shipping rate?
Bermuda - $5.00
U.S. & Canada - $65.0
What is your delivery policy?
BERMUDA - We deliver orders Monday through Friday. All orders are delivered by our own delivery person. Delivery is 2-4 business days. Please note, we will send you an email and text message alerting you of when your package will be delivered. If the day/time is not convenient, please let us know and we will attempt another delivery that is more suitable for you.
What is your shipping policy?
U.S. & CANADA - We ship via DHL Express. Packages over 10LBS may be subject to additional shipping costs, if that is the case you will be notified via email. Once your package has shipped you will be sent a shipping notification with tracking details. Delivery is 2-3 business days. (ANY AND ALL TAXES/CUSTOMS DUTIES ARE THE RESPONSIBILTY OF THE CUSTOMER)
I received a damaged product, what do I do?
Damaged or defective goods will be refunded 100% of the purchase price. We will need picture evidence and adequate proof of damage provided by the customer.
FAQ: FAQ
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